Responsible Gambling
Responsible Gambling Policy
1. Our Commitment
upc0z, operated by the Operator, is committed to promoting responsible gambling and to giving our customers practical tools to stay in control of how much time and money they devote to gambling.
For the majority of people, gambling is simply a form of entertainment and never becomes a concern. For a smaller number, however, gambling can develop into a problem.
Gambling always carries the risk of losing the money that is staked. By opening a betting account and placing bets, customers recognise and accept that this risk exists.
Responsible gambling means only wagering money you are genuinely able to lose. It also means not devoting an excessive amount of time to gambling, particularly where doing so causes you distress or starts to interfere with family, work or other important parts of your life.
2. Support Services
If you or someone you know needs help with gambling, free and confidential support is available. You can call 1800 858 858 at any time, or visit gamblinghelponline.org.au.
Where a customer asks us for information or help concerning a gambling problem, we will direct them to this Responsible Gambling Policy and to the gambling support services listed above. Where a customer asks about self-exclusion, we will direct them to this Policy or to the relevant responsible gambling tools that we make available.
3. Minors and Age Verification
People under the age of 18 are not permitted to open a betting account or to place a bet with us. Our systems include a control designed to stop minors from registering an account, and each customer's date of birth is verified as part of the account-opening process.
If you are concerned that a young person may be at risk, additional youth-focused support is available on 1800 262 376.
4. No Credit Betting
We do not extend credit, advance funds or lend money to customers for the purpose of gambling. You can only bet using funds that you have already deposited into your account.
5. Encouraging Control and Account History
We encourage all customers to avoid prolonged or intensive gambling sessions of the kind that can develop into problem gambling. You can review your full transaction history at any time through the account section of our platforms, or you can contact us and ask us to provide it to you.
6. Pre-Commitment (Deposit Limits)
Customers may choose to set a pre-commitment limit, which caps the total amount that can be deposited into a betting account over a defined period. Deposit limits can be set and managed in the responsible gambling section of your account.
A request to set a pre-commitment limit only takes effect once the customer has completed the relevant form and received our confirmation that the limit is now active. If a customer cancels their request before it becomes effective, no limit applies.
Once a pre-commitment limit is in place, the customer must not open or operate any other betting account with us, or take any other step intended to get around the limit.
A customer may reduce their pre-commitment limit at any time, and a reduction takes effect immediately. A request to increase a pre-commitment limit will only take effect after 7 days, giving the customer time to reconsider. If, within that period, the customer does not tell us that they no longer wish to proceed, the limit will be increased as requested once the delay has elapsed.
7. Self-Exclusion
We offer customers the ability to request self-exclusion from betting with us, either on a temporary or a permanent basis.
A temporary or permanent self-exclusion only becomes effective once the customer has completed the relevant self-exclusion form and received our confirmation that the self-exclusion is active. If a customer withdraws a self-exclusion request before it takes effect, they are not treated as self-excluded. A request to close an account is not, by itself, a request for temporary or permanent self-exclusion. To self-exclude, the customer must complete the self-exclusion process in full.
While a self-exclusion is in force, the customer must not open or operate any other betting account with us, or take any other step intended to get around the self-exclusion.
When a temporary self-exclusion expires, the customer is no longer excluded and may resume betting with us. A customer who wishes to extend a temporary self-exclusion, or to move to a permanent self-exclusion, must submit a fresh request.
Any self-exclusion, deposit limit, account closure or other responsible gambling feature applies only to this platform and brand, and applies separately to the Betting and Showdown products. If a customer wants to self-exclude from another bookmaker, they must arrange that directly with that operator, or use BetStop (see below).
8. Account Closure
You can close your account at any time through the responsible gambling section of your account.
An account closure request made in any other one-to-one interaction — such as live chat, email or telephone — must be a clear, unconditional and unambiguous request to close the account. Any conditional, vague or ambiguous statement will not be treated as a closure request. For example, "Please close my account" is a clear request, whereas "if you don't give me a bonus bet, close my account" is conditional and is not a closure request. Your account remains open until we confirm that we have received and actioned your closure request.
9. Barring Orders (South Australia)
Barring orders are available to South Australian residents only. If you are a South Australian resident and wish to have a barring order put in place, please contact us and clearly and expressly request a South Australian barring order. This requires a form to be completed and submitted to the relevant South Australian authority, which decides whether a barring order is made.
10. BetStop — The National Self-Exclusion Register
BetStop is Australia's national self-exclusion register. It is a free service for anyone who wishes to exclude themselves from all licensed Australian online wagering providers at once.
Information about BetStop, including how to register, is available at betstop.gov.au or by calling 1800 238 786.
11. Advertising and Inducements
We conduct our advertising and promotional activity responsibly and in line with the National Consumer Protection Framework and applicable advertising codes. We do not offer or promote any credit, voucher, reward or other inducement to open an account, to refer another person, or to gamble that is prohibited under those rules. We do not target minors or vulnerable people with our advertising.
12. Customer Interaction
We monitor for indicators that a customer may be experiencing gambling-related harm and may interact with customers where those indicators are present. Such an interaction may include providing information about this Policy, about the responsible gambling tools available, and about the support services listed here.
13. Staff Training
Our relevant staff receive training so they can recognise potential signs of gambling-related harm, respond appropriately to customers who raise concerns or seek help, and correctly apply this Policy and its associated tools, including deposit limits, self-exclusion, account closure and the handling of support enquiries. Training is refreshed periodically.
14. Complaints
Complaints under this Responsible Gambling Policy can be made to us using the contact details on the Contact Us page of our platforms, or by emailing our support email (see Contact Us). We will aim to respond within 14 days wherever possible. If a customer is not satisfied with our response, they may escalate the complaint to Liquor & Gaming NSW.
*Chances are you're about to lose. For free and confidential support, call 1800 858 858 or visit gamblinghelponline.org.au.*